Refund Policy

Last Updated July 29, 2026

I want every purchase to feel simple, transparent, and fair. This policy explains how refunds work and how I’ll help if you ever run into a problem.

My Commitment

Every journal and reset I create is designed to help you slow down, reflect, and discover your inner wisdom one word at a time. I want you to feel confident in your purchase.

Digital Products

Because my journals, resets, and audio downloads are delivered immediately after purchase, all sales of digital products are generally final and non-refundable.

Exceptions

If you experience any of the following, please contact me and I’ll be happy to help:

  • You accidentally purchased the same product more than once.

  • Your download link does not work.

  • Your files are damaged or incomplete.

  • You experience a technical issue that prevents you from accessing your purchase.

Whenever possible, I will resolve the issue by providing a replacement download before considering a refund.

Unauthorized Purchases

If you believe your purchase was made fraudulently, please contact your payment provider immediately and then reach out to me so I can assist.

Contact

If you have questions about your purchase, please contact me through the contact page. I will do my best to respond promptly and help resolve the issue.

Thank you for supporting independent creators and small businesses.

Penelope Falls

discover your inner wisdom, one word at a time

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